Finding
a Niche
A market in its entirety is too broad in scope for any but the
largest companies to tackle successfully. The best strategy
for a smaller business is to divide demand into manageable market
niches. Small operations can then offer specialized goods and
services attractive to a specific group of prospective buyers.
There are undoubtedly some particular products or services
you are especially suited to provide. Study the market carefully
and you will find opportunities. As an example, surgical instruments
used to be sold in bulk to both small medical practices and
large hospitals. One firm realized that the smaller practices
could not afford to sterilize instruments after each use like
hospitals did, but instead simply disposed of them. The firm's
sales representatives talked to surgeons and hospital workers
to learn what would be more suitable for them. Based on this
information, the company developed disposable instruments
which could be sold in larger quantities at a lower cost.
Another firm capitalized on the fact that hospital operating
rooms must carefully count the instruments used before and
after surgery. This firm met that particular need by packaging
their instruments in pre-counted, customized sets for different
forms of surgery.
While researching your own company's niche, consider the
results of your market survey and the areas in which your
competitors are already firmly situated. Put this information
into a table or a graph to illustrate where an opening might
exist for your product or service. Try to find the right configuration
of products, services, quality, and price that will ensure
the least direct competition. Unfortunately, there is no universally
effective way to make these comparisons. Not only will the
desired attributes vary from industry to industry, but there
is also an imaginative element that cannot be formalized.
For example, only someone who had already thought of developing
pre-packaged surgical instruments could use a survey to determine
whether or not a market actually existed for them.
A well-designed database can help you sort through your market
information and reveal particular segments you might not see
otherwise. For example, do customers in a certain geographic
area tend to purchase products that combine high quality and
high price more frequently? Do your small business clients
take advantage of your customer service more often than larger
ones? If so, consider focusing on being a local provider of
high quality goods and services, or a service-oriented company
that pays extra attention to small businesses.
If you do target a new niche market, make sure that this
niche does not conflict with your overall business plan. For
example, a small bakery that makes cookies by hand cannot
go after a market for inexpensive, mass-produced cookies,
regardless of the demand.